● LIVE CLASSIFICATION ENGINE v2.0

Automated,
Consistent Ticket
Classification
In Real Time.

Analyze incoming tickets and assign structured, hierarchical tags instantly. No rules to maintain. Fully automated.

View ROI Calculator

processor_v2.exe

RAW INPUT

Subject: Login failed again?

Body:

Hi support, I'm trying to access the dashboard but getting error 503. This is blocking the payroll run. Please fix

AI STRUCTURED OUTPUT

INTENT: access_issue

SYSTEM: dashboard_main

URGENCY: critical

Core Capabilities

Built for enterprise scale and precision.

Fully Automated Classification

Assigns tags for Intent, Urgency, Impact, User Role, and Sentiment. Works seamlessly on new tickets and historical backlogs without human intervention.

Hierarchical, Not Flat

A real taxonomy tree. Parent nodes for high-level aggregation, leaf tags for operational precision. Enables deep, multi-level analytics.

10 Quadrillion Combinations

Map our fixed high-quality taxonomy to your custom fields. Over 10 quadrillion possible combinations to fit any specific workflow or industry.

Product Variants

Choose the variant that fits your operational needs.

Community

Evaluation & Testing

0 € /one-time

OTAI Runtime Core (OSS)
Basic Automation Plugin
OTAI Studio: 1 training, 5 queues
Model: 0.5B Parameters

Available Now

Get Started Free

BEST VALUE

Pro

Production Ready

5,000 € /one-time

Everything in Community
1 Connector Plugin included
OTAI Studio: 5 trainings, 20 queues
Model: up to 4B Parameters

Available Now

Contact Sales

Enterprise

Advanced Enterprise

20,000 € /year

Everything in Pro
All Connector Plugins
OTAI Studio: unlimited, 200 queues
Models: up to 14B Parameters
SLA & dedicated support

Contact Sales

TRY THE ROI SIMULATOR

Deployment & Hardware Flexibility

Secure by design. Optimized for your infrastructure.

ON-PREMISE OR PRIVATE CLOUD

NO DATA LEAVES INFRASTRUCTURE

INT8, BF16, FP16 QUANTIZATIONS

OPTIMIZED FOR CPU & GPU

Turn Raw Tickets into
Operational Intelligence.

Join forward-thinking support teams automating their workflow today.

View Docs

Automated, Consistent Ticket Classification In Real Time.