We build on-premise AI automation tailored for privacy-obsessed enterprises. No data leaves your servers. No compromise on power.
Open Ticket AI builds on-prem AI that classifies ticket attributes (routing target, priority, and more), summarizes tickets, and — coming soon — assists with chatbots and answer drafts. Inference runs on your infrastructure. You stay in control: rules, approvals, escalations, and quality thresholds.
We want support teams to spend less time on repetitive classification and more time on cases that need humans — fast and consistent, on your own infrastructure. Chatbots and answer drafts are coming soon; autonomous end-to-end resolution is not our product claim.
Experts in Machine Learning, Cybersecurity, and Enterprise Architecture.
CEO
Leading Open Ticket AI's strategy and product direction with a focus on transparency, trust, and operational impact.
CTO
Developing AI models for ticket automation and ensuring reliable on-premise deployments with measurable impact.
Built on three immutable pillars that define our approach to secure enterprise AI.
Precision, reliability, and quality in everything we do. We build infrastructure-grade AI that doesn't break under pressure.
Security is not a feature—it's our baseline. Our on-premise AI never leaves your premises without explicit permission.
We believe in transparency. No proprietary lock-ins. All our models are built through community-verified foundations.
Headquartered in Mannheim, Open Ticket AI operates under the strictest data protection laws in the world.
Viktoriastraße 14
68165, Mannheim, Germany
