Automate citizen request classification and inter-department routing. On-prem deployment, GDPR-compliant, works with your existing ticketing system.
Provide your department names, service categories, and routing rules as a QueueSpec — no real citizen data needed.
Our EU-hosted training service generates synthetic data from your QueueSpec and trains a custom adapter. Typically same-day.
Install OTAI Runtime Core in your government data center via Docker Compose. All inference runs locally.
Incoming citizen requests are automatically classified and routed to the correct department. Monitor accuracy and retrain as regulations change.
OTAI maps its concepts to Zammad's native terminology automatically.
What you need to run OTAI with Zammad.
Pre-built QueueSpec templates to get started quickly with Zammad.
Permits, Registrations, Complaints, Information Requests
Road Maintenance, Public Transport, Utilities, Construction Permits
IT Support, Facility Management, HR Requests, Procurement
Choose the variant that fits your operational needs.
Evaluation & Testing
Production Ready
Advanced Enterprise
Common questions about using OTAI with Zammad .
Get a custom queue model trained on your Group definitions. Same-day turnaround, on-prem deployment.
