Train a custom model on your Znuny queues — deploy on-prem, same-day results, no ticket data leaves your infrastructure.
Provide your Znuny queue names and short descriptions as a QueueSpec — no real tickets needed.
Our EU-hosted training service generates synthetic data from your QueueSpec and trains a custom adapter. Typically same-day.
Install OTAI Runtime Core via Docker Compose. Load your signed model artifact — inference runs entirely in your network.
The Znuny connector reads new tickets via Generic Interface and writes routing decisions back to dynamic fields. Monitor and retrain as needed.
OTAI maps its concepts to Znuny's native terminology automatically.
What you need to run OTAI with Znuny.
Pre-built QueueSpec templates to get started quickly with Znuny.
Incident, Service Request, Change, Problem, Knowledge Management
Per-client queues, SLA tiers, escalation routing
Citizen requests, inter-department routing, compliance tracking
Choose the variant that fits your operational needs.
Evaluation & Testing
Production Ready
Advanced Enterprise
Common questions about using OTAI with Znuny .
Get a custom queue model trained on your Queue definitions. Same-day turnaround, on-prem deployment.
