Company logoOpen Ticket AI
WE'RE HIRING

Build the Future of
AI-Powered Support

Open Ticket AI builds on-premise AI automation for enterprise support. Based in Mannheim, Germany, we look for people who ship fast, learn faster, and focus on quality.

View Open Positions About Us

Why Open Ticket AI

Engineering quality and customer impact matter equally.

Real Engineering

Ship weekly across Python, TypeScript, Vue, Docker, and Cloud. No ticket-factory busywork.

AI-Native Workflow

Use Cursor, Copilot, and LLMs daily to build AI products with AI tools.

Startup Impact

Small team, high ownership. Your code hits production and directly impacts customers.

Open Positions

Current opportunities to join the team.

Developer & Support Engineer

Full-Time Employee Remote (CET/CEST hours) 40 h/week, Mon–Fri 09:00–17:00 CET

Developer-first role shipping features, building tooling, and managing native German support when technical context is required.

What you'll do

  • Ship features across the entire product stack
  • Write clean, tested, production-ready code
  • Own bug fixes, performance, and tech debt
  • Build internal tooling and CI/CD automation
  • Deliver native German support across all priorities
  • Handle customer escalations with technical precision
  • Write technical docs, release notes, and specs
  • Participate in code reviews and architecture planning

Must-have

  • Native German (written and spoken)
  • English B2+ (written and spoken)
  • Strong programming skills to design and ship features independently
  • Fast learner across languages, frameworks, and tools
  • Comfortable with AI-assisted dev (Copilot, Cursor, LLMs)
  • Strong ownership mindset and process discipline
  • Ability to work independently in a startup environment
  • Experience with B2B support processes and SLAs

Nice-to-have

PythonDocker & Docker ComposeGoogle CloudGitHub ActionsVue, Nuxt, AstroTailwind CSS, HTML, TypeScriptAI/ML products or LLM workflowsSupport metrics and reporting

How we evaluate (100 points)

Programming & technical skills 35
German communication quality 15
Learning agility & AI-assisted development 15
Support process maturity 15
Ownership & cross-team collaboration 10
Scalability mindset 10

Interested?

Send your CV to jobs@openticketai.com with a short note on why you are interested.

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