Open Ticket AI builds the product — certified partners deliver the hands-on work around it: integration, automations, custom models, and synthetic data.
Open Ticket AI stays focused on the platform. Everything project-shaped goes through certified delivery partners.
License the product and pick the tier that fits your queues and deployment model.
Tell us what you need — integration, automations, custom training, or synthetic data.
A certified partner implements, tests, and hands over — with OTAI support on the product itself.
Custom, realistic, multilingual support-ticket datasets for AI training, evaluation, and benchmarking. No sensitive customer data exposed.
Evaluation & Testing
Production Ready
Enterprise Strategy
Deliver a model specifically fine-tuned on the generated dataset — ready to deploy and optimized for your use case.
Comprehensive metrics report on model performance using the dataset — accuracy, precision, recall, and recommendations for improvement.
Specific format tuning for import into OTOBO, Znuny, or Zammad systems — seamless integration with your helpdesk platform.
Periodic dataset refreshes to match evolving business logic — keep your AI models aligned with organizational change.
Open Ticket AI Runtime is our open-source layer that translates AI tags into concrete actions. It bridges the gap between intelligence and resolution.
Implementation of 3 core automations
Custom fine-tuning and architecture for any AI model on your data.
Synthetic Training Focus
Real Data Training
Special Requirements
Softoft has delivered OTOBO consultancy since 2001 and is our founding implementation partner for Open Ticket AI projects.
OTOBO consultancy since 2001
OTOBO consultancy, integration, and bespoke development for enterprise helpdesk teams.
Specialization: OTOBO, Znuny, Zammad
Product support and maintenance subscriptions are provided directly by Open Ticket AI.
Are you a system integrator or consultancy specializing in OTOBO, Znuny, or Zammad? Join the Open Ticket AI partner program and deliver AI-powered ticket automation to your clients.
