OTAI is private AI for your helpdesk — routing, priorities, summaries, and more. Tuned to your structure. Full On-Prem first. Everything runs on your infrastructure.
Try routing AI on a university helpdesk. Enter a ticket or pick an example — the AI suggests one of 20 teams and shows how confident it is. Live against our public university demo.
View full demoPick an example or type a ticket, then click Classify.
Lead with classification, summaries, and a rock-solid install. Title rewrite and field extraction are in the product. Reply drafts and chatbot are coming soon.
Classify routing target, priority, and other single-select fields from your helpdesk setup — so tickets land with the right team and priority without exporting ticket payloads.
Short, consistent ticket summaries for agents — written back into your ticket system so people see context without reading every reply.
Deploy with Docker next to your ticket system. Connectors for Zammad, OTOBO, Znuny and more read new tickets locally and write results back — no ticket export required.
Suggest clearer ticket titles from the conversation. Included in the product; we keep it out of the commercial headline until quality and docs match.
Pull structured values into ticket fields from the conversation. Included in the product; not a lead claim until quality and docs match.
Suggested agent replies grounded in your knowledge — coming soon, once they survive a real ticket-system demo without babysitting.
On-prem chatbot for internal or FAQ-style answers — coming soon, once quality is solid in a live ticket-system demo.
The app for subscriptions, licenses, and shipping config to your servers — while tickets stay on-prem.
No ticket uploads. Share team names and short descriptions only — Full On-Prem uses that setup on your GPU.
No real tickets are uploaded — ever.
Ticket content never leaves your on-premise environment.
Configure, review, and deploy on your own schedule.
Billing, configuration, and deployment — full control over your on-prem runtime.
Manage your subscription tier, payment method, and invoices. Start with Free Cloud Trial and upgrade to Full On-Prem when you are ready.
Update your helpdesk setup as often as you need. Plans differ by features and field limits — not by how often you reconfigure.
Describe your teams, priorities, or other ticket fields. The on-prem runtime uses that structure for classification.
Review your setup and deploy. Signed config is sent straight to your on-prem OTAI Runtime.
No labeling. No ticket uploads. Describe your helpdesk structure — Studio handles the rest.
Describe your teams and categories — no real tickets needed.
Full On-Prem applies your helpdesk setup on your GPU. Nothing leaves your infrastructure.
Check accuracy and quality before you approve the deployment.
Signed config is pushed to your on-premise OTAI Runtime automatically.
Studio manages subscriptions and configuration. Your ticket system and OTAI Runtime stay on your infrastructure.
Transparency matters. Here is what OTAI Studio will never touch.
Inference runs on your servers. Studio never receives ticket content — only licenses and runtime config.
Full On-Prem runs on your GPU inside your network. Ticket content never leaves for processing.
Your on-premise OTAI Runtime runs on its own. Studio only delivers new configuration.
Connector setup stays in the on-prem OTAI Console. Studio handles licenses and helpdesk setup.
Free Cloud Trial to evaluate. Full On-Prem: from ~€500 / month (software, agent-based), on request — quote depends on agents + pack (Entry / Standard / Premium). GPU ≥24 GB: bring your own or optional appliance.
Evaluate & test
On request · agent-based software
Support, updates, and patches are included with Full On-Prem — delivered directly by the OTAI team, no third parties. The coverage levels below show what the plan includes.
Support & maintenance subscription add-on for standard coverage
Support & maintenance subscription add-on for teams that need included updates with business-hours support. Patches are not included.
Support & maintenance subscription add-on with premium SLA coverage
Support & maintenance subscription add-on for teams that need included updates, patches, and expanded support coverage with faster SLA targets.
Everything you need to keep your AI deployment running at peak performance.
Regular updates to OTAI Studio and inference engines. Stay current with the latest features and improvements.
Timely security patches for your on-premise deployment. Available with Premium tier.
Guaranteed response and resolution times. From 1 business day (Basis) to 4 hours (Premium).
Direct access to the OTAI engineering team for diagnosing and resolving deployment issues.
Guidance on monitoring performance and refining how your helpdesk is described so classification stays accurate over time.
Clear escalation procedures when critical issues arise. Direct line to senior engineers.
All implementation, integration, automation, and custom development services are delivered by our certified partners.
View Partners & ServicesFull On-Prem runs entirely on your infrastructure. A GPU with at least 24 GB VRAM is required — bring your own or ask about an optional appliance. Inference stays on your servers — no ticket data leaves your network.
Deploy with Docker next to your ticket system. Connectors for Zammad, OTOBO, Znuny, and more.
Full On-Prem needs a GPU with at least 24 GB VRAM — bring your own or optional appliance so inference stays fully on-prem.
Ticket content and setup data stay inside your network. Air-gap capable once deployed.
Classify routing, priority, and other fields, plus summaries — tuned to how your helpdesk is organized.
See how Open Ticket AI handles routing, priorities, and summaries on-premise — and where the product is headed next.
