Four example profiles — subscription included, including one where OTAI is not worth it (yet). Less work, shorter waits, faster resolutions.
Many queues but barely any tickets — OTAI is not worth it here yet.
5 tickets/day · 30 queues
Estimated monthly savings
−€250
per month
At only 5 tickets/day the €500 subscription outweighs the saving. OTAI starts paying off from roughly 20–30 tickets/day.
A lean support team handling a steady flow of everyday tickets.
50 tickets/day · 3 queues
Estimated monthly savings
€3,500
per month
Tickets reach the right team hours sooner — SLAs are easier to meet and customers are happier.
A growing helpdesk routing across multiple teams and topics.
200 tickets/day · 10 queues
Estimated monthly savings
€13,600
per month
Resolved up to a day sooner — SLA targets hit more reliably and CSAT goes up.
Heavy ticket load with many queues and complex first-line routing.
750 tickets/day · 40 queues
Estimated monthly savings
€54,500
per month
The right team starts on arrival — large SLA headroom and noticeably happier customers.
Beyond routing, OTAI reduces the effort on every single ticket.
Long email threads and histories are summarized automatically, so agents grasp the situation in seconds instead of reading everything.
A chatbot answers common questions and resolves simple requests before they ever become a ticket — deflecting repetitive volume.
OTAI drafts a reply from your knowledge and past tickets. Agents review and send instead of writing from scratch.
Illustrative examples for typical European support teams. Manual costs cover triage staff, wait time, and misrouting. OTAI costs include the subscription (Community free, Pro €500/month, Enterprise on request) plus much lower residual handling. Actual savings depend on volume, queues, and environment.
