Four example profiles — subscription included, including one where OTAI is not worth it (yet). Less work, shorter waits, faster resolutions.
Many queues but barely any tickets — Full On-Prem is not worth it here yet.
5 tickets/day · 30 queues
Estimated monthly savings
€250
per month
At only 5 tickets/day, Free Cloud Trial is enough to evaluate. Full On-Prem typically pays off from roughly 20–30 tickets/day.
A lean support team handling a steady flow of everyday tickets.
50 tickets/day · 3 queues
Estimated monthly savings
€3,500
per month
Tickets reach the right team hours sooner — SLAs are easier to meet and customers are happier.
A growing helpdesk routing across multiple teams and topics.
200 tickets/day · 10 queues
Estimated monthly savings
high
per month
Resolved up to a day sooner — Full On-Prem On Request; savings depend on the quoted deal.
Heavy ticket load with many queues and complex first-line routing.
750 tickets/day · 40 queues
Estimated monthly savings
very high
per month
The right team starts on arrival — Full On-Prem On Request for large deployments.
Beyond routing, OTAI reduces the effort on every single ticket.
Long email threads and histories are summarized automatically, so agents grasp the situation in seconds instead of reading everything.
A chatbot answers common questions and resolves simple requests before they ever become a ticket — deflecting repetitive volume.
OTAI drafts a reply from your knowledge and past tickets. Agents review and send instead of writing from scratch.
Illustrative examples for typical European support teams. Manual costs cover triage staff, wait time, and misrouting. OTAI costs: Free Cloud Trial is free; Full On-Prem is On Request — plus much lower residual handling. Actual savings depend on volume, queues, and the quoted deal.
