Model the total cost of ownership for manual ticket routing vs. OTAI Pro and Enterprise. Adjust scenarios, volumes, and accuracy to see real savings.
Enter your ticket volume and team structure. We estimate the total cost of routing tickets manually — then compare it against OTAI automation to show where savings come from.
150 tickets/day
5 queues
Est. agents needed
2
Human accuracy
82.0%
Avg. routing delay
12h
Monthly tickets
4,500
At this volume, automation does not yet beat your current manual cost. Revisit as volume grows.
Manual routing
€45,517
Current baseline cost
Estimated monthly cost
€45,517
Future AI-powered cost
Estimated monthly savings
+€0
Net monthly ROI
Manual routing
€45,517
Baseline labor + delay
community
€9,415
entry
€9,515
pro
€9,715
enterprise
€10,915
Agent costs include salary, taxes, and benefits (full employer cost). Routing delay is modelled as opportunity cost — the business value lost while tickets wait in the wrong queue (slower resolution, lower CSAT, churn risk). This calculator provides estimates based on industry averages. Actual savings depend on your environment, ticket complexity, and implementation.
