Custom AI for your helpdesk — on your servers, under your control. Automate classification and routing without sending ticket data to the cloud.
Custom AI models trained in the EU cloud, running entirely on your infrastructure — not a shared SaaS API.
Purpose-built models for your helpdesk, deployed via Docker on your servers. Connects to Zammad, OTOBO, Znuny, and other ticket systems.
Training uses configuration metadata — not ticket bodies or customer PII. Inference runs locally with zero ongoing cloud dependency.
AI handles repetitive classification and enrichment so agents spend time on cases that actually need a human.
Studio runs on-prem. Optional EU cloud training fine-tunes your model from metadata only — then download the artifact for local inference. GPU-based on-prem training is also available.
Creates training examples from your configuration metadata
Supervised fine-tuning on cloud GPU hardware
Ready for one-time download to your infrastructure
Queue names and descriptions only — no ticket data
Configuration and control plane — always on your infrastructure
New tickets arrive for AI processing
On-prem inference — CPU for routing, GPU optional for on-prem training
Classification, priority, and fields updated automatically
No ticket data leaves your network. Only metadata goes to EU cloud for optional training; inference runs fully on-prem after a one-time model download.
OTAI models train on synthetic data — not scraped tickets or manual labels. Our Kaggle sample dataset has 90+ upvotes and 10K+ downloads.
Classification, prioritization, tagging, and more — each delivered as a custom on-prem model integrated with your ticket system.
Route incoming tickets to the right queue, group, or department — trained on your QueueSpec metadata and deployed with connector writeback.
Predict urgency from subject and body and write it back automatically to the priority field — as an on-prem model in your ticket system.
Apply your taxonomy to incoming tickets — trained on your tag definitions and integrated into your ticket system tag fields.
OTAI is not a generic AI service. Every feature is designed around data ownership, on-premise operation, and zero dependency on external infrastructure.
Training uses only your configuration metadata. No ticket content, no user data — ever.
Our compact custom models run on standard CPU hardware. No expensive GPU infrastructure needed.
OTAI Studio generates thousands of training examples from your metadata — no manual labeling required. Our public sample dataset has 90+ Kaggle upvotes and 10K+ downloads.
Every customer gets a model trained exclusively on their own structure, terminology, and workflows.
Your trained model runs inside your infrastructure via Docker. Zero cloud calls at inference time.
Complete logging, confidence scores, and access control for compliance and security teams.
Your model trains from metadata only and ships to you. You own it — no vendor lock-in on your data.
Training is based solely on your metadata definitions. Your actual ticket content never touches our cloud.
Our lean, task-specific models are optimized for CPU-based on-premise servers. No infrastructure upgrades required.
All inference happens inside your network. Customer data stays within your jurisdiction, meeting the strictest privacy regulations.
Once deployed, OTAI Runtime works in completely isolated environments without any internet access.
Synthetic Training Pipeline
Pro: support & updates included. Enterprise: cloud-trained, no local GPU. Sovereign: fully air-gapped on your hardware. All tiers also available as a one-time perpetual license (no subscription required) — on request.
Evaluate & test
Everything to run in production
Fully air-gapped, on-premise training
Scale, SLA & largest models
We provide direct technical support for Open Ticket AI. For integration, customization, and implementation services, our certified partner network has you covered.
Direct access to the OTAI engineering team for product support, troubleshooting, updates, and technical guidance.
All implementation and customization services are delivered by our certified partner network — experts trained on our platform.
Connect with Zammad, OTOBO, Jira Service Mgmt, and more
Taxonomy design and automation configuration
Team enablement and hands-on workshops
No ticket data leaves your server. No GPU needed. No vendor lock-in on your data. Start with our docs or pick your helpdesk integration.
