Classification, ticket summaries, and automation on your servers. OTAI Studio makes it easy to configure AI without sysconfig pain.
OTAI Desk is our open-source helpdesk front end for on-prem AI support — explore the product site and try the live ticket-system demo.
On-prem chatbots answer from your FAQs. Classification and summaries run on your infrastructure.
Docker on your servers. Zammad, OTOBO, Znuny, and more.
Inference stays local — ticket data never leaves your network.
FAQ bots deflect repeat questions; AI handles classification.
Full On-Prem AI runs inside your network to set queues, groups, priorities, and custom fields securely.
On-prem configuration and control in your environment
New tickets arrive for AI processing
Local classification on your GPU — air-gap ready
Routing, priority, and custom fields updated automatically
No ticket data leaves your network. Everything runs on your infrastructure.
Classify attributes, summarize tickets, and streamline routing via OTAI Studio.
Chatbots grounded in your knowledge base — running entirely on-premise.
Classifies routing targets, priority, and fields based on your helpdesk setup.
Generates ticket summaries and agent reply drafts directly in your helpdesk.
Designed for data ownership, on-premise operation, and zero external dependencies.
Nothing leaves your network. Ticket content and setup stay on your servers.
Production runs on your GPU infrastructure. Evaluate first with Free Cloud Trial.
Automatically classify routing, priority, and ticket fields using your helpdesk setup.
Generate quick ticket summaries locally so agents grasp key context instantly.
Customer and internal chatbots running entirely on your servers (coming soon).
Complete logging, confidence scores, and access control for compliance.
Full On-Prem runs on your infrastructure with no cloud dependencies. Your ticket data never leaves your network.
Full On-Prem operates locally — ticket content stays on your network.
Run on your own GPU with zero hosted dependencies in production.
Inference happens inside your network, keeping data compliant and fully within your control.
Runs in isolated environments with zero internet access required after setup.
Full On-Prem — No Cloud
Free Cloud Trial to evaluate. Full On-Prem: from ~€500/mo on request (agents + pack tier). Requires GPU ≥24 GB (BYO or optional appliance).
Evaluate & test
On request · agent-based software
Direct support from OTAI engineers, with certified partners available for implementation and customization.
Direct engineering support for troubleshooting, updates, and technical guidance.
Implementation and customization services delivered by certified partners.
Connect with Zammad, OTOBO, Znuny, and more
Taxonomy design and automation configuration
Team enablement and hands-on workshops
No data leaves your server. Run Full On-Prem on your GPU. Start with Free Cloud Trial or read our documentation.
