OTAI Studio — Overview

What OTAI Studio is, what it does, and how it fits into the OTAI product.

What is OTAI Studio?

OTAI Studio is the self-service cloud web application for managing your OTAI subscription, licenses, and AI model training. It is the control plane for everything outside your on-premise environment.

From OTAI Studio you can:

• Manage your account, billing, and license keys
• Purchase or upgrade your subscription tier (Community → Pro → Enterprise)
• Buy additional training credits
• Trigger and monitor training runs for your custom attribute models
• Download or auto-push signed model artifacts to your on-premise OTAI Runtime

OTAI Studio is a cloud service (EU region). Your ticket data never leaves your on-premise environment — Studio only handles metadata (queue definitions, training configuration, billing).

How OTAI Studio Fits the Architecture

flowchart TD
    A["👤 Customer Admin"] -- "logs in" --> B["OTAI Studio\n(Web App, EU Cloud)"]
    B -- "triggers" --> C["Training Service\n(Google Cloud, EU)"]
    C --> D["Signed Model Artifact"]
    D -- "auto-push / download" --> E["OTAI Runtime\n(on-prem)"]
    E <--> F["Ticket System\n(Zammad / OTOBO / Znuny)"]
    style B fill:#e6f4ea,stroke:#34a853,color:#000
    style C fill:#e8f0fe,stroke:#4285F4,color:#000

Studio sits between you and the training service in Google Cloud. Your ticket system and OTAI Runtime stay entirely on your own infrastructure.

Key Capabilities

• Account & Billing — Manage your subscription tier, payment method, and invoices. Upgrade from Community to Pro or Enterprise at any time.
• Training Credits — Buy additional credits in bulk (10, 50, or 100 credit packages). Credits never expire and accumulate across months.
• Model Training — Define your queues, priorities, or other ticket attributes with descriptions. Start a training run and choose your quality mode (Basic / Business / Maximum).
• Model Delivery — Once training is complete, review the accuracy score and deploy. The signed model artifact is pushed directly to your OTAI Runtime or available for manual download.

What OTAI Studio Does NOT Do

• No access to your tickets — Studio never reads or processes your ticket content.
• No runtime control — your on-premise OTAI Runtime runs independently. Studio only pushes new model versions.
• No connector configuration — connector setup lives in the OTAI Console (on-prem).

Availability

OTAI Studio is introduced in v2.0 of the product roadmap. During the current pilot phase (v0.1), model training and delivery are handled manually by the OTAI team.

Next Steps

• How Credits Work — understand the credit system, what consumes credits, and how to buy more.