Train a custom model on your OTOBO queues — deploy on-prem, same-day results, no ticket data leaves your infrastructure.
Provide your OTOBO queue names and short descriptions as a QueueSpec — no real tickets needed.
Our EU-hosted training service generates synthetic data from your QueueSpec and trains a custom adapter. Typically same-day.
Install OTAI Runtime Core via Docker Compose. Load your signed model artifact — inference runs entirely in your network.
The OTOBO connector reads new tickets via Generic Interface and writes routing decisions back to dynamic fields. Monitor and retrain as needed.
OTAI takes only your queue names and descriptions, generates synthetic training data in the cloud, and delivers a signed custom model to run entirely within your infrastructure.
Queue names & descriptions only — no ticket data
Generates synthetic training data, trains your custom model
Downloaded once to your infrastructure
New tickets arrive & get routed
Routes tickets via your custom model — CPU only, no GPU
Queue, priority, fields populated automatically
Privacy by design: No ticket data ever leaves your network. Only your QueueSpec metadata (queue names & descriptions) is used for training in the cloud. Your custom model is downloaded once and runs entirely within your own secure infrastructure.
OTAI doesn't just route to Queue — it can classify and populate multiple OTOBO fields automatically.
Automatically route tickets to the correct OTOBO queue based on content analysis
Set ticket priority by analyzing urgency signals in subject and body
Classify tickets by tone (Incident, Service Request, Problem, etc.)
Predict initial ticket state based on request tone
Fill OTOBO dynamic fields with AI-extracted structured data
Pre-built QueueSpec templates to get started quickly with OTOBO.
Incident, Service Request, Change, Problem Management
Orders, Returns, Billing, Technical Support, Escalations
Hardware, Software, Network, Access, Onboarding/Offboarding
Enter your daily ticket volume to get a quick savings estimate. For a detailed analysis with custom parameters, use the full calculator.
See how much OTOBO can save you
Estimated monthly savings with Entry
€36,101
per month vs. manual routing
Predictable pricing. Scale when you need it. Cancel anytime.
Custom solutions for large scale enterprises with full SLA support and priority handling.
OTAI itself only offers support subscriptions. Implementation and custom delivery are handled by certified partners, but support for your live deployment comes directly from OTAI.
Support & maintenance subscription add-on for standard coverage
Support & maintenance subscription add-on with premium SLA coverage
Common questions about using OTAI with OTOBO .
Everything you need to deploy, configure, and operate OTAI with OTOBO.
Get a custom queue model trained on your Queue definitions. Same-day turnaround, on-prem deployment.
