Train a custom model on your Zammad groups — deploy on-prem, same-day results, no ticket data leaves your infrastructure.
Provide your Zammad group names and short descriptions as a QueueSpec — no real tickets needed.
Our EU-hosted training service generates synthetic data from your QueueSpec and trains a custom adapter. Typically same-day.
Install OTAI Runtime Core via Docker Compose. Load your signed model artifact — inference runs entirely in your network.
The Zammad Connector Plugin reads new tickets and writes routing decisions back. Monitor confidence scores and retrain when needed.
OTAI takes only your queue names and descriptions, generates synthetic training data in the cloud, and delivers a signed custom model to run entirely within your infrastructure.
Queue names & descriptions only — no ticket data
Generates synthetic training data, trains your custom model
Downloaded once to your infrastructure
New tickets arrive & get routed
Routes tickets via your custom model — CPU only, no GPU
Queue, priority, fields populated automatically
Privacy by design: No ticket data ever leaves your network. Only your QueueSpec metadata (queue names & descriptions) is used for training in the cloud. Your custom model is downloaded once and runs entirely within your own secure infrastructure.
OTAI doesn't just route to Group — it can classify and populate multiple Zammad fields automatically.
Automatically assign tickets to the correct Zammad group based on content analysis
Set ticket priority (1-5) by analyzing urgency signals in subject and body
Predict initial ticket state based on request tone and complexity
Apply relevant tags from your taxonomy automatically
Fill custom Zammad object attributes with AI-extracted values
Pre-built QueueSpec templates to get started quickly with Zammad.
1st/2nd/3rd Level, Hardware, Software, Network, Access Management
Billing, Returns, Shipping, Product Questions, Complaints
Citizen Requests, Permits, Infrastructure, Public Safety
Enter your daily ticket volume to get a quick savings estimate. For a detailed analysis with custom parameters, use the full calculator.
See how much Zammad can save you
Estimated monthly savings with Entry
€36,101
per month vs. manual routing
Predictable pricing. Scale when you need it. Cancel anytime.
Custom solutions for large scale enterprises with full SLA support and priority handling.
OTAI itself only offers support subscriptions. Implementation and custom delivery are handled by certified partners, but support for your live deployment comes directly from OTAI.
Support & maintenance subscription add-on for standard coverage
Support & maintenance subscription add-on with premium SLA coverage
Common questions about using OTAI with Zammad .
Everything you need to deploy, configure, and operate OTAI with Zammad.
Get a custom queue model trained on your Group definitions. Same-day turnaround, on-prem deployment.
