Train a custom model on your Zammad groups — deploy on-prem, same-day results, no ticket data leaves your infrastructure.
Provide your Zammad group names and short descriptions as a QueueSpec — no real tickets needed.
Our EU-hosted training service generates synthetic data from your QueueSpec and trains a custom adapter. Typically same-day.
Install OTAI Runtime Core via Docker Compose. Load your signed model artifact — inference runs entirely in your network.
The Zammad Connector Plugin reads new tickets and writes routing decisions back. Monitor confidence scores and retrain when needed.
OTAI maps its concepts to Zammad's native terminology automatically.
What you need to run OTAI with Zammad.
Pre-built QueueSpec templates to get started quickly with Zammad.
1st/2nd/3rd Level, Hardware, Software, Network, Access Management
Billing, Returns, Shipping, Product Questions, Complaints
Citizen Requests, Permits, Infrastructure, Public Safety
Choose the variant that fits your operational needs.
Evaluation & Testing
Production Ready
Advanced Enterprise
Common questions about using OTAI with Zammad .
Get a custom queue model trained on your Group definitions. Same-day turnaround, on-prem deployment.
