Custom model for your Zammad groups — Full On-Prem training on your GPU, on-prem inference, zero ticket export.
Provide your Zammad group names and short descriptions as a short setup list — no real tickets needed.
Full On-Prem trains on your GPU from setup descriptions — nothing leaves your infrastructure. Inference stays on-prem; ticket content never leaves. Typically same-day.
Install OTAI Runtime Core via Docker Compose. Load your signed model artifact — inference runs entirely in your network.
The Zammad Connector Plugin reads new tickets and writes routing decisions back. Monitor confidence scores and retrain when needed.
Full On-Prem trains and runs on your GPU — air-gap capable. Nothing leaves your infrastructure, not even setup data.
Configuration for subscriptions and model delivery on your side
New tickets arrive for AI processing
Local training and inference on your GPU — air-gap capable
Classification, priority, and fields updated automatically
No ticket data leaves your network. Full On-Prem trains entirely on-prem — nothing leaves, not even setup data. Inference always runs on your infrastructure.
OTAI doesn't just route to Group — it can classify and populate multiple Zammad fields automatically.
Automatically assign tickets to the correct Zammad group based on content analysis
Set ticket priority (1-5) by analyzing urgency signals in subject and body
Predict initial ticket state based on request tone and complexity
Apply relevant tags from your taxonomy automatically
Fill custom Zammad object attributes with AI-extracted values
Pre-built setup templates to get started quickly with Zammad.
1st/2nd/3rd Level, Hardware, Software, Network, Access Management
Billing, Returns, Shipping, Product Questions, Complaints
Citizen Requests, Permits, Infrastructure, Public Safety
Example monthly savings from replacing manual ticket routing with OTAI. See the full page for the assumptions behind these figures.
See how much Zammad can save you
estimated monthly savings vs. manual routing
See full ROI examplesFree Cloud Trial to evaluate. Full On-Prem: from ~€500 / month (software, agent-based), on request — quote depends on agents + pack (Entry / Standard / Premium).
Evaluate & test
On request · agent-based software
Common questions about using OTAI with Zammad.
Everything you need to deploy, configure, and operate OTAI with Zammad.
Get a custom model trained on your Group definitions. Same-day turnaround, on-prem deployment.
