Custom model for your Zammad groups — on-prem inference, same-day training, zero data export.
Provide your Zammad group names and short descriptions as a QueueSpec — no real tickets needed.
Our EU-hosted training service generates synthetic data from your QueueSpec and trains a custom adapter. Typically same-day.
Install OTAI Runtime Core via Docker Compose. Load your signed model artifact — inference runs entirely in your network.
The Zammad Connector Plugin reads new tickets and writes routing decisions back. Monitor confidence scores and retrain when needed.
OTAI Studio configures your automation on-prem. Optional cloud training generates synthetic data and fine-tunes your model — then the signed artifact is downloaded to run inference locally. Fully on-prem training is available with a GPU. Other features like ticket summarization run on-prem without cloud training.
Creates training examples from your configuration metadata
Supervised fine-tuning on cloud GPU hardware
Ready for one-time download to your infrastructure
Queue names and descriptions only — no ticket data
Configuration and control plane — always on your infrastructure
New tickets arrive for AI processing
On-prem inference — CPU for routing, GPU optional for on-prem training
Classification, priority, and fields updated automatically
Privacy by design: No ticket data ever leaves your network. Only configuration metadata is sent for optional cloud training. Your custom model is downloaded once and inference runs entirely within your own secure infrastructure.
OTAI doesn't just route to Group — it can classify and populate multiple Zammad fields automatically.
Automatically assign tickets to the correct Zammad group based on content analysis
Set ticket priority (1-5) by analyzing urgency signals in subject and body
Predict initial ticket state based on request tone and complexity
Apply relevant tags from your taxonomy automatically
Fill custom Zammad object attributes with AI-extracted values
Pre-built QueueSpec templates to get started quickly with Zammad.
1st/2nd/3rd Level, Hardware, Software, Network, Access Management
Billing, Returns, Shipping, Product Questions, Complaints
Citizen Requests, Permits, Infrastructure, Public Safety
Example monthly savings from replacing manual ticket routing with OTAI. See the full page for the assumptions behind these figures.
See how much Zammad can save you
estimated monthly savings vs. manual routing
See full ROI examplesPro: support & updates included. Enterprise: cloud-trained, no local GPU. Sovereign: fully air-gapped on your hardware. All tiers also available as a one-time perpetual license (no subscription required) — on request.
Evaluate & test
Everything to run in production
Fully air-gapped, on-premise training
Scale, SLA & largest models
Common questions about using OTAI with Zammad .
Everything you need to deploy, configure, and operate OTAI with Zammad.
Get a custom queue model trained on your Group definitions. Same-day turnaround, on-prem deployment.
