Custom model for your OTOBO queues — Full On-Prem training on your GPU, on-prem inference, zero ticket export.
Provide your OTOBO queue names and short descriptions as a short setup list — no real tickets needed.
Full On-Prem trains on your GPU from setup descriptions — nothing leaves your infrastructure. Inference stays on-prem; ticket content never leaves. Typically same-day.
Install OTAI Runtime Core via Docker Compose. Load your signed model artifact — inference runs entirely in your network.
The OTOBO connector reads new tickets via Generic Interface and writes routing decisions back to dynamic fields. Monitor and retrain as needed.
Full On-Prem trains and runs on your GPU — air-gap capable. Nothing leaves your infrastructure, not even setup data.
Configuration for subscriptions and model delivery on your side
New tickets arrive for AI processing
Local training and inference on your GPU — air-gap capable
Classification, priority, and fields updated automatically
No ticket data leaves your network. Full On-Prem trains entirely on-prem — nothing leaves, not even setup data. Inference always runs on your infrastructure.
OTAI doesn't just route to Queue — it can classify and populate multiple OTOBO fields automatically.
Automatically route tickets to the correct OTOBO queue based on content analysis
Set ticket priority by analyzing urgency signals in subject and body
Classify tickets by tone (Incident, Service Request, Problem, etc.)
Predict initial ticket state based on request tone
Fill OTOBO dynamic fields with AI-extracted structured data
Pre-built setup templates to get started quickly with OTOBO.
Incident, Service Request, Change, Problem Management
Orders, Returns, Billing, Technical Support, Escalations
Hardware, Software, Network, Access, Onboarding/Offboarding
Example monthly savings from replacing manual ticket routing with OTAI. See the full page for the assumptions behind these figures.
See how much OTOBO can save you
estimated monthly savings vs. manual routing
See full ROI examplesFree Cloud Trial to evaluate. Full On-Prem: from ~€500 / month (software, agent-based), on request — quote depends on agents + pack (Entry / Standard / Premium).
Evaluate & test
On request · agent-based software
Common questions about using OTAI with OTOBO.
Everything you need to deploy, configure, and operate OTAI with OTOBO.
Get a custom model trained on your Queue definitions. Same-day turnaround, on-prem deployment.
