Automate citizen request routing on-prem. GDPR-compliant, works with your existing ticketing system.
Provide your department names, service categories, and routing rules as a QueueSpec — no real citizen data needed.
Our EU-hosted training service generates synthetic data from your QueueSpec and trains a custom adapter. Typically same-day.
Install OTAI Runtime Core in your government data center via Docker Compose. All inference runs locally.
Incoming citizen requests are automatically classified and routed to the correct department. Monitor accuracy and retrain as regulations change.
OTAI Studio configures your automation on-prem. Optional cloud training generates synthetic data and fine-tunes your model — then the signed artifact is downloaded to run inference locally. Fully on-prem training is available with a GPU. Other features like ticket summarization run on-prem without cloud training.
Creates training examples from your configuration metadata
Supervised fine-tuning on cloud GPU hardware
Ready for one-time download to your infrastructure
Queue names and descriptions only — no ticket data
Configuration and control plane — always on your infrastructure
New tickets arrive for AI processing
On-prem inference — CPU for routing, GPU optional for on-prem training
Classification, priority, and fields updated automatically
Privacy by design: No ticket data ever leaves your network. Only configuration metadata is sent for optional cloud training. Your custom model is downloaded once and inference runs entirely within your own secure infrastructure.
OTAI doesn't just route to queues — it can classify and populate multiple system fields automatically.
Route citizen requests to the correct government department automatically
Classify requests by service tone (Permits, Registrations, Complaints, etc.)
Set request priority based on urgency and regulatory deadlines
Route to specialized sub-departments within main departments
Pre-built QueueSpec templates to get started quickly with your system.
Permits, Registrations, Complaints, Information Requests
Road Maintenance, Public Transport, Utilities, Construction Permits
IT Support, Facility Management, HR Requests, Procurement
Example monthly savings from replacing manual ticket routing with OTAI. See the full page for the assumptions behind these figures.
See how much OTAI can save you
estimated monthly savings vs. manual routing
See full ROI examplesPro: support & updates included. Enterprise: cloud-trained, no local GPU. Sovereign: fully air-gapped on your hardware. All tiers also available as a one-time perpetual license (no subscription required) — on request for the public sector.
Evaluate & test
Everything to run in production
Fully air-gapped, on-premise training
Scale, SLA & largest models
Common questions about using OTAI with your ticket system .
Everything you need to deploy, configure, and operate OTAI with your ticket system.
Get a custom queue model trained on your queue definitions. Same-day turnaround, on-prem deployment.
