Company logoOpen Ticket AI
Government

AI Attribute Classification for Government Services

Citizen requests classified on your infrastructure. GDPR-aligned.

  • Department routing
  • On-prem GPU
  • GDPR-aligned
  • No data export
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Constanze Krishnaratne

Your host

Constanze Krishnaratne

CEO

Book AppointmentEmail usConnect on LinkedIn
How it works

Go live with Government

Connect the helpdesk, describe your setup in Studio, classify tickets zero-shot, run Full On-Prem.

01

Connect Helpdesk

02

Describe Departments

03

Configure Studio

04

Run On-Prem

  1. 01

    Connect Helpdesk

    Connect Zammad, OTOBO, or Znuny with the matching OTAI connector.

  2. 02

    Describe Departments

    Use department names and categories from your setup — no citizen ticket export.

  3. 03

    Configure Studio

    Zero-shot classification for department, priority, and custom fields.

  4. 04

    Run On-Prem

    Runtime classifies new citizen requests locally and writes routing back.
On-Prem Classification

Classify Ticket Fields on Your Infrastructure

Full On-Prem AI runs inside your network to set queues, groups, priorities, and custom fields securely.

Full On-Prem Path

Your Infrastructure (On-Prem)
GPU required
OTAI Studio

On-prem configuration and control in your environment

Government

New tickets arrive for AI processing

OTAI Runtime + Connector

Local classification on your GPU — air-gap ready

Tickets Enriched by AI

Routing, priority, and custom fields updated automatically

No ticket data leaves your network. Everything runs on your infrastructure.

AI Capabilities

Fields AI Can Improve in Government

Department

Department Routing

Service Category

Service Classification

Priority

Priority Classification

Sub-Department

Sub-Routing

Requirements

Any supported ticketing system (Zammad, OTOBO, or Znuny)
Docker / Docker Compose for OTAI Runtime
2 CPU cores, 4 GB RAM minimum
GPU with 24 GB+ VRAM for Full On-Prem production
Start with the Free Cloud Trial if GPU hardware is not yet available
Quick Start

Government Service Templates

What a typical public-sector rollout looks like. We map departments in Studio; Runtime classifies citizen requests on-prem and writes routing back to the helpdesk.

Citizen Services

  • Request: “Need a copy of my residence certificate”
  • Writes department: Civil Registry
  • Sets Priority: 2 and service type: Certificate
  • Same pattern for permits, complaints, and information requests

Infrastructure

  • Request: “Streetlight out on Lindenstraße”
  • Writes department: Public Works
  • Sets Priority: 3 and category: Lighting
  • Same pattern for roads, utilities, and construction permits

Internal Administration

  • Request: “Need badge access to the archive wing”
  • Writes department: Facilities / IT
  • Sets Priority: 2 and type: Access request
  • Same pattern for facility, HR, and internal IT tickets
ROI Estimate

See Your Potential Savings

Example monthly savings from replacing manual ticket routing with OTAI. See the full page for the assumptions behind these figures.

Quick ROI Estimate

See how much Government can save you

Small team (50 tickets/day)€3,500
Mid-size (200 tickets/day)€13,600
High volume (750 tickets/day)€54,500

estimated monthly savings vs. manual routing

See full ROI examples
Pricing

Editions

Free Cloud Trial to evaluate. Full On-Prem quotes for enterprise and public sector.

Free Cloud Trial

Evaluate & test

Free
  • Pre-configured GPU environment with OTAI installed
  • Includes sample ticket system and OTAI Studio
  • Instant access to evaluate features
  • No local hardware required
Instant setup

Full On-Prem

On request · agent-based software

From ~€500 / month
  • Studio and Runtime on your infrastructure
  • Chatbot, classification, summaries, and AI workflows
  • Flexible agent licensing: Entry, Standard, or Premium
  • Includes updates, security patches, and support
  • Run on existing hardware or partner hardware
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FAQ

Frequently Asked Questions

Questions about using OTAI with Government.

Yes. OTAI is designed for Full On-Prem deployments where citizen ticket content is processed entirely inside your infrastructure. Classification uses your helpdesk setup — not historical citizen records exported to a vendor-hosted system.

What stays under your control:

  • Where OTAI Runtime runs
  • Who has admin access and how logs are retained
  • Department names, service descriptions, and routing rules as the classification input

OTAI does not require sending ticket bodies to a third-party SaaS for production routing. Procurement and DPO reviews typically focus on data location, subprocessors, and security measures — our on-prem architecture aligns with GDPR expectations for confidentiality and integrity of processing inside EU-hosted infrastructure.

Read the OTAI data privacy policy for the full legal overview.

Sources
Documentation

Documentation

Deploy, configure, and run OTAI with Government.

OTAI Runtime Docs

Setup, connectors, and configuration for Government.

Read Runtime Docs

OTAI Studio Docs

Configure workflows in the OTAI Studio control plane.

Read Studio Docs

Ready to automate classification
for Government?

Automate ticket classification on-premise using your existing Department setup.

View Product
Constanze Krishnaratne

Your host

Constanze Krishnaratne

CEO

Book AppointmentEmail usConnect on LinkedIn