Signing in to OTAI Studio

Open Studio from your ticket system — no separate Studio password.

OTAI Studio has no password of its own. You sign in to your ticket system and open Studio from there — you arrive already authenticated.

This page covers how you open Studio. Set up the SSO connection and permission group during Installation / via the ticket-system packages.

Prerequisites

You have an agent account in the ticket system (for example OTOBO).
Your account is in the group that may open Studio (default: studio-admin). Without that group, Studio shows an error after the click instead of the dashboard.
The OTAIStudio package is installed in the ticket system (otherwise the menu item is missing).

Sign in to the ticket system with the same credentials you use for normal agent work.
In the agent navigation you will find OTAI Studio (main navigation or agent menu, depending on the system):
Click OTAI Studio. The ticket system redirects you into Studio via a signed SSO handoff — no second login.
You land on the Studio dashboard, already signed in.

The Studio login page appears when you open Studio directly without going through the ticket system. It has no username/password form:

Studio login page: sign in through your ticket system

Follow the steps on that page, or use the button Open OTAI Studio via ticket system (returns you to the ticket system and into the SSO handoff).

In Studio, Back to OTOBO (or the name of your ticket system) returns you to the agent UI. Your Studio session stays until you sign out of Studio.

Symptom	What to check
OTAI Studio menu item missing	Package installed? Group assigned?
Error about missing permission	Agent in group `studio-admin` (or the configured group)?
Can I sign in with a Studio password?	No — that is intentional. Always open Studio from the ticket system.
After the click you stay on the login page	SSO config (secret / backend URL) — contact an admin.