Complete list of MCP tools, prompts, and resources exposed by the Zammad MCP Server.
Tools Reference
Tools are grouped by domain. Names match what MCP clients display. Permission requirements follow
Configuration — delete tools are often denied in agent configs.
System
Tool
Description
health_check
Verify Zammad API connectivity
get_server_info
Zammad version and server metadata
get_allowed_tools
List tools available under current access policy
Tickets
Tool
Description
get_ticket
Ticket details by ID
search_tickets
Search with filters (state, group, query, etc.)
create_ticket
Create a new ticket
update_ticket
Update title, state, priority, group, owner
delete_ticket
Delete ticket (admin, usually denied)
get_ticket_articles
Messages / articles on a ticket
create_article
Add customer note, agent reply, or internal note
get_ticket_stats
Aggregated metrics for a period
get_ticket_states
Available ticket states
get_priorities
Priority levels
Users
Tool
Description
get_user
User profile by ID
search_users
Find users by query
create_user
Create user
update_user
Update user fields
delete_user
Delete user (admin, usually denied)
get_current_user
Authenticated API user
Organizations
Tool
Description
get_organization
Organization by ID
search_organizations
Search organizations
create_organization
Create organization
update_organization
Update organization
delete_organization
Delete organization (admin, usually denied)
Groups
Tool
Description
get_group
Group by ID
list_groups
All groups visible to the token
create_group
Create group (when permitted)
MCP prompts (built-in)
Prompt
Purpose
ticket_summary_prompt
Structured summary of a ticket thread
customer_communication_prompt
Draft professional customer-facing text
escalation_analysis_prompt
Escalation / overdue analysis
Invoke prompts through clients that support MCP prompts, or ask the model to use the corresponding workflow.
MCP resources
URI pattern
Content
zammad://ticket/{id}
Ticket snapshot for context
zammad://user/{id}
User snapshot
zammad://states
Ticket states reference
Zammad API mapping
Each tool wraps the official Zammad REST API via zammad-py. For field-level API details see
Zammad API documentation.
