Agent chatbot
Open the internal chat from AI Chat in the ticket system.
Agent chatbot
Support agents open the internal chatbot from the ticket system. On Znuny the menu item is AI Chat. It is the Internal chatbot: it can use internal FAQs and, if an administrator allowed it, customer FAQs.
You stay in the ticket system. Studio is only where an administrator turns this chatbot on and writes its welcome text.
- Sign in to the ticket system as an agent.
- Open AI Chat.
- Start a chat and ask in the language you use with colleagues.
- Example questions on the empty chat are the ones configured in Studio.
The chatbot answers from the FAQs and extra knowledge an administrator selected. It does not change the ticket unless Create ticket is enabled for this chatbot.