Customer chatbot
Chatbot for signed-in customers in the customer portal.
Customer chatbot
Signed-in customers use this chatbot in the customer portal. It searches customer FAQs (in KIX: FAQs with Show in customer portal; in OTOBO: external FAQs) and can create a ticket when personal help is needed.
Customers do not sign in to Studio. An administrator activates Customer under Chatbots and sets the welcome message and example questions.