Public chatbot
Chat bubble for website visitors who are not logged in.
Public chatbot
Visitors who are not logged in use the public chatbot on your website. It is a chat bubble. It searches public FAQs and cannot create tickets — visitors have no customer account, so it points them to email or the portal instead.
KIX has no public FAQ area. There the public chatbot uses extra knowledge, or customer-portal FAQs if an administrator allowed that.
The bubble comes from the embed snippet under Chatbots → Public → Add to your website. The chatbot must be Active before the snippet answers.